You need the serial and user key (2 key files) to be dropped in the same folder as the AM KickLab XXL.dll If you have both (correct) key files in the folder, then Cubase is loading the plugin from another directory, it might be that you have the plugin dll copied manually to another directory? The fastest way to get support is by clicking the email button on the GUI so I can give you personal support by email, much quicker. ;-) If you bought it from the shop directly, please send me the key files to check if they were generated correctly...if not, I will send you new ones by email. For new key files all that is required is your name and date of purchase. Hope that helps, feel free to contact me personally.

Thanks Thomas, that did the trick. Maybe there needs to be some installation instructions being that there are separate .rar files for the app and the keys. The installer doesn't automatically place the keys in the Vst folder, when doing a standard default intall like I did, on a separate computer to the one I downloaded from. Anyway, this forum is here now, hooray!

So you bought it from the shop right? Did it not include what to do with the seperate key files? When I email them personally I have the instruction included in the email that tells exactly what to do to authorise KickLab. I am glad it works now!